Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

A soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01752 841008, or write to us at Tamar View Nurseries, Callington Road, Saltash, Cornwall PL12 6PH. Or email us at admin@realistic.uk.com.

We aim to respond withing 7 days of receiving your complaint and where possible, will provide you with a date to remedy and issues raised.

 

Complaints Policy
Read all reviews

"Edwardian conservatory. " Great installation despite awful weather. We are thrilled with our product which has matched our expectations. We have already recommended Realistic to friends." 5 Star Service"

Mr & Mrs Robinson – Plymouth, Devon26th September, 2017

"Ultraframe LivinROOF...."We are delighted with our products and the way the new conservatory looks and feels, Completed within a good time scale despite some awful weather. Were are happy to recommend and would consider using Realistic again in the future"."

Mr & Mrs Truscott – St Austell, Cornwall4th August, 2017

"Ultraframe LivinROOF. Very happy with our installation, the installer was a super chap, very helpful working through the driving rain, we are delight with our products and so pleased we used a family company without sub-contractors, we have already recommended to our friends."

Mr & Mrs Gent – Winkleigh, Devon1st August, 2017

"Replacement Lean To roof & frames My room no longer feels like a Lean to, but more like an addition extension to my bungalow, happy to recommend and will certainly use them again."

Mr Goodban – Cullompton, Devon9th July, 2017

"Replacement Lean To style conservatory ..." Great rapport with the install team of Josh and Nathan, they worked really hard to make sure our installation went as smoothly as possible. We are very happy with the finish and the products ""

Mr & Mrs Bowden – Plymouth, Devon2nd June, 2017

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