Complaints Policy

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be times where our customers may not be completely satisfied.

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction.

A soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. Either call us on 01752 841008, or write to us at Tamar View Nurseries, Callington Road, Saltash, Cornwall PL12 6PH. Or email us at admin@realistic.uk.com.

We aim to respond withing 7 days of receiving your complaint and where possible, will provide you with a date to remedy and issues raised.

 

Complaints Policy
Read all reviews

"Replacement Lean To style conservatory ..." Great rapport with the install team of Josh and Nathan, they worked really hard to make sure our installation went as smoothly as possible. We are very happy with the finish and the products ""

Mr & Mrs Bowden – Plymouth, Devon2nd June, 2017

"UltraRoof 380. "I found all staff to be very professional and a credit to the company. I absolutely love the finish project and would not hesitate in recommending or using Realistic again." 5 Star Service"

Mr McMinn – Plymouth, Devon6th May, 2017

"20 Replacement windows & 4 doors A thoroughly great install, Our fitter Dan was excellent & although we weren't home much, his work was great, very clean & tidy. The products are perfect & we are delighted with the final finish. Realistic were really easy to communicate with & we wouldn't hesitate in using them again should the need arise."

Mr & Mrs Crews & Pearson – Callington, Cornwall1st May, 2017

"Replacement P Shaped conservatory. "The end finish more than matched our expectations and we would certainly use Realistic again should the need arise" ."

Mr & Mrs Mannion – Gunnislake, Cornwall17th March, 2017

"Ultraframe LivinROOF, window & stable door...."Absolutely delighted with the products, Our conservatory is now so quiet considering our location and the elements. I have great faith in Realistic and will be returning to them again in the future"."

Mr & Mrs Chisholm – Crafthole, Cornwall3rd March, 2017

Follow Us