As a company, we pride ourselves on delivering a superior level of customer service, and even when your installation is complete, our job doesn’t stop there. Our ongoing aftercare service means that you are looked after for the lifetime of your products; we’re only ever a phone call away.
Our friendly Ultra Installers are installing windows, doors and conservatories daily; they are clean, tidy and work with you to insure your satisfaction. Our team will take you on a tour of your products when they have completed the installation to ensure you are happy and able to use your products correctly.
We are always looking to improve our customer service and installation experience, which is why we look to obtain feedback from our customers. Whether it be an informal chat over a cup of tea, or completing a All Checked Reputation Report with you, we’ll listen to your point of view, and see how we can make positive changes within the company.
We also know that for prospective customers, purchasing home improvements can be a challenging decision. Marketing material can be informative but we don’t just rely on the brochures; we have an extensive portfolio of real installations, in real houses. Simply check the Facebook Page for our Customer Albums.
Realistic give a full 10 year guarantee which is insurance backed by the GGFi – Glass and Glazing Federation Insurance – who are part of FENSA. The Guarantee covers the products, installation and building works.
We know you’ll be very happy but should you encounter any problems or queries regarding your installation, please do not hesitate to contact us; we’ll be happy to help.