Guarantees and Aftercare

As a company, we pride ourselves on delivering a superior level of customer service, and even when your installation is complete, our job doesn’t stop there. Our ongoing aftercare service means that you are looked after for the lifetime of your products; we’re only ever a phone call away.

Your Completed Installation:

Our friendly Ultra Installers are installing windows, doors and conservatories daily; they are clean, tidy and work with you to insure your satisfaction. Our team will take you on a tour of your products when they have completed the installation to ensure you are happy and able to use your products correctly.

 

Feedback and Photos:

FB We are always looking to improve our customer service and installation experience, which is why we look to obtain feedback from our customers. Whether it be an informal chat over a cup of tea, or completing a All Checked Reputation Report with you, we’ll listen to your point of view, and see how we can make positive changes within the company.

We also know that for prospective customers, purchasing home improvements can be a challenging decision. Marketing material can be informative but we don’t just rely on the brochures; we have an extensive portfolio of real installations, in real houses. Simply check the Facebook Page for our Customer Albums.

 

Insurance Backed 10 Year Guarantee:

Realistic give a full 10 year guarantee which is insurance backed by the GGFi – Glass and Glazing Federation Insurance – who are part of FENSA. The Guarantee covers the products, installation and building works.

We know you’ll be very happy but should you encounter any problems or queries regarding your installation, please do not hesitate to contact us; we’ll be happy to help.

Guarantees and Aftercare
Read all reviews

"Ultraframe LivinROOF We like the extra space, its warm and light, enabling us to use the room even now winter has come, plus we don't have to put the lights on during the day to use it. The standard of work is very good with pleasant and helpful workers, we are happy to recommend."

Mr & Mrs Youell – Taunton, Somerset24th November, 2017

"Replacement LivinROOF and Frames ..." Overall we are delighted with our room, the products are brilliant, we are considering using Realistic again in the future and would happily recommend to family and friends ""

Mr & Mrs Rees – Pelynt,Cornwall2nd November, 2017

"Edwardian conservatory. " Great installation despite awful weather. We are thrilled with our product which has matched our expectations. We have already recommended Realistic to friends." 5 Star Service"

Mr & Mrs Robinson – Plymouth, Devon26th September, 2017

"Ultraframe LivinROOF...."We are delighted with our products and the way the new conservatory looks and feels, Completed within a good time scale despite some awful weather. Were are happy to recommend and would consider using Realistic again in the future"."

Mr & Mrs Truscott – St Austell, Cornwall4th August, 2017

"Ultraframe LivinROOF. Very happy with our installation, the installer was a super chap, very helpful working through the driving rain, we are delight with our products and so pleased we used a family company without sub-contractors, we have already recommended to our friends."

Mr & Mrs Gent – Winkleigh, Devon1st August, 2017

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